Grievance Redressal

Your Guide to Filing a Grievance

• Begin by reaching out to us through our contact channels. You can email us at ask@editingproofreading.com.my, or use our online contact form provided here (most preferred).
• When contacting us, please provide detailed information about your grievance, including your name, contact information, Project details , and a clear description of the issue you are facing. The online form collects what is necessary.

Grievance Handling and Escalation Process

• Upon receiving your grievance, our dedicated Grievance Redressal team will review the information provided in 1 working day and initiate an investigation into the matter. We will work diligently to resolve your grievance in a timely manner.
• If you feel that your grievance has not been adequately addressed, you may escalate the matter by asking to speak with our Grievance officer at tel:+60327712715. The Grievance Officer will conduct a thorough review of your case and work towards a resolution.